Support
Something not working? Write to us.
When Baby’s Home is in private beta and a real person reads every message. If the product is getting in your way during the first weeks home, say so plainly and we will sort it out.
Get in touch
Email is the only support channel right now, and it reaches us directly. Pick the button that fits so we know what to read first.
Common problems
If you are a helper
Helpers do not have accounts, so there is nothing to reset and nothing to look up. Your access is the private link the family sent you.
Lost the link
Look back through the original message or email the family sent. Reopening that link is all you need. If you still cannot find it, ask the family to send it again; they can share it from their household at any time.
The link no longer works
The family may have retired it. Ask them for the current one.
Can you send me the family’s link?
No. We cannot look up a household on your behalf or send you a family’s link. That boundary is deliberate, and it is what keeps a private plan private.
The family hasn’t okayed me yet
Some activities need the family’s okay before you can pick a real time. That decision is theirs alone, and we cannot approve it for you because we cannot verify who is asking. Your hand stays raised while you wait, and we will not remove it on your behalf either.
If you are an organizer
The sign-in email has not arrived
Give it a minute, then check your spam folder. Sign-in links are single use, so use the newest one you received. If nothing arrives, write to us with the address you are trying.
A helper says they never got an email
Open your household and look for the delivery notice. When a message cannot be delivered, the product tells you and offers a private link you can send yourself through your own messages.
The homecoming date is wrong
You can correct it. Your dated plan moves with it, and anyone who already signed up is told about the change.
You want to stop or close the household
The owner can archive or delete it from Household settings (the gear on the household). Archiving keeps the data and ends all access. Deleting removes everything within seven calendar days. See retention details.
Can we add more weeks?
Yes, two ways. Choose the plan’s length on Your plan while you set up, from four weeks to a year. After the baby is home, add more weeks from the foot of the calendar, in whole weeks, up to a year total. Helpers cannot change the plan’s length.
What helps us fix it faster
- What you were trying to do
- What happened instead
- Roughly when it happened
- Phone or computer
Please do not send screenshots containing other people’s names or contact details, and never send us a password. We will never ask you for one.